Dear friends and guests,
The outbreak of Covid-19 has brought an enormous impact on our lives and our societies.
The last few months we have all been trained to contain the spread of the virus by changing our everyday life.
In our country Greece, the remarkable, prompt action has led to the containment of the virus, showcasing our country in international media as an example to be followed.
As a result, in Greece we are reopening Tourist Season 2020, with preparedness and optimism.
We will be delighted to host and welcome you, adding our unique family-touch hospitality to the impeccable Chania region essence and contribute to this summer’s holiday which for many will be more precious and meaningful than ever before!
At Authentic Crete Villas, Safety and Well-being of our guests has always been our top priority!Now more than ever, we are even more devoted to offer to the Health and Safety of our valued guests and staff members.
In consultation with the guidelines and recommendations of the World Health Organization, the Greek Ministries of Health and Tourism and the local authorities, we have been trained and certified and are making sure that our villas are also implementing an integrated Health and Safety Plan to address the COVID-19 and any other disease in preventing transmission in the community. For your information please read the detailed, meticulous Action Plan which is obligatory to all tourist accommodation:
- Compulsory intense sanitizing and cleaning prior to your check in:
Increased cleaning and disinfection across all high-volume touch points and all exposed surfaces. Sanitizers are placed in the accommodation.
Education of guests on how to take the necessary precautions.
Simple and fast e-check-in/check-out procedures.
Transfers and Car rental:
All our partners have got the Certificate of training and follow the sanitation measures that are compulsory prior to a new guest entering a vehicle.
In taxis or public transport, please note that a use of face mask is Compulsory.
The number of customers in a taxi or minivan are less than normal, this information is updated weekly, so please inquire prior to your arrival.
- At your villa or apartment:
Deep cleaning and disinfection in our guest suites and bathrooms, using approved detergents and steam cleaner.
Specific sanitation consideration on all high-touch guest room areas using the appropriate disinfectant.
Unused disposable items are discarded, bed linen washed at temperatures of 60-90 degrees.
All furniture made out of fabric disinfected with steam cleaners and disinfectants, while rooms will be ventilated after evacuation.
All glasses, cutlery etc, are washed in dishwasher in 80 degrees and additionally, disposable paper glasses are provided.
- Hand hygiene
Alcohol- based hand sanitizers will be available for guests inside their accommodation.
- Air-conditioning & ventilation
All air conditions are safe to operate as long as you also air your accommodation when they are switched off, for some hours during the day.
- Cleaning during stay
It is recommended by the Health authorities that daily entry of the housekeeping staff is to be avoided as well as daily change of linen and towels, unless it is requested by the guest.
Therefore during your stay please note,that you will be informed of the new cleaning schedule (as this varies from a villa to another).You might not be permitted to remain inside the room during cleaning.
- Water Health
The fresh and heated watering systems, pipes and faucets have been serviced and checked/treated to ensure hygiene as guided by the World Health Organization guidelines.
- Social Distancing
Social distancing actions do NOT permitnon registered guests/friends to enter the accommodation, in compliance with the Health Protocols.
- Our Response team & training
Our management is armed with an internal Response Team, responsible for keeping a pulse on hotel safety operations. Our company’s manager has received extensive ongoing training on Health & Safety measures to provide a carefree and safe stay to our guests, implementing the POSI (Prevent of Spread of Infection) guide and all procedures and preventive measures.
For more up to date details for your safe travel, please visit the link below, which is constantly updated
Action Plan in the event of Covid-19 incident
You will need to call our 24/7 contact number so that we will safely guide you and assist you.
For your information, Chania General Hospital in our city is well equipped and has a fully equipped Covid-19 section and there are also 8 mobile Covid19 test units.
Monitoring of Guests and Staff , Registry Book
Following the mandatory Health Protocols, each accommodation or villa will have to keep record (Guest and Staff Book) of all names, address, email and phone number of each of the guests and staff. The reason is to enable tracing the contacts in case of a Covid19 verified case.
This is compulsory as in case of any Covid-19 incident we will only share this information with appointed doctors or the relevant authorities so that they in turn take action into informing contacts so that any potential contamination is prevented. The above exempts from the GDPR rules (new EU GDPR Law 4624/2019). Therefore, we will email you, prior to your arrival, so that we can obtain this information electronically.
We can notify our staff and guests in case of the presence of a case of Covid-19 or any suspicious symptoms, however such notification will take place in a discrete way which will not directly or indirectly identify the guest or staff member to other guests or staff.
We are looking forward to welcome you!