Faq’s

Q: How do I book?

You can simply email us, call us (we can call you back if preferred), or write to us. We will hold an option for you, for 48hrs.

Q:. Can I hold an option on my accommodation?

We are able to hold short provisional options on all our accommodation for 48 hours. We do not hold options on late bookings.

Q.: What deposit is required to confirm a booking?

The deposit is 20% of the total hotel or apartment booking (if booking outside of 10 weeks of departure). For villa bookings the deposit required is 30%.

Q.: When is the final balance due?

The balance must be paid no later than 4 weeks before arrival.

Q: Can I book online?

Yes, we have the facility for you to confirm your accommodation via our on-line reservations service. We are also happy to book your flights, car hire/taxi transfer service, please email us or telephone our friendly team on 0030 28210 64809 to arrange any of these services.

Q: Can I book my own flights?

Yes, however, please remember that we can offer a full booking service to you, including the booking of flights.
If you organize your own flights we will require the flight details.

Q: Is there a breakage deposit payable?

No,inventory deposits are not required. However any breakages caused by you must be paid for, locally. We ask you to leave the property in the condition you found it on your arrival and report any damages or breakages caused during your stay. We reserve the right to charge the cost of any damage or breakages reported or found after your departure.

Q: Can we have an extra bed in our accommodation?

Most of our villas and apartments have detailed description of how many guests they can accept. We will do our best to advise you at the time of booking should you enquire.

Q: What time is the accommodation available from and what time must it be vacated?

We appreciate that there is no such thing as the ‘perfect’ flight timings that suits both your travelling party and also ties in with the occupation and vacation times. We want you to arrive to a place that is fully cleaned and prepared for your arrival and in order that this can be done, the maids/owners must have uninterrupted access to all areas of the property therefore, your accommodation will be usually available from 2pm on the day of arrival and is to be vacated by 10am on the departure day. We will advise you on the exact hours on our final itinerary/confirmation that we send 4 weeks before your arrival.

Q: Are transfers car hire included?

We do not include transfers or car hire in the accommodation cost. We can arrange either with our local suppliers for you and full prices of both are clearly shown on our website.

Q: Are towels and linen included?

Bed linen is supplied at all of our properties. One hand towel and one medium sized bath/shower towel are supplied per person. Pool towels are provided for your use at some of our villas.

Q: What is included in the welcome basket?

A welcome basket is provided for you to enjoy on arrival at your holiday home and will include some essential items for you to enjoy on arrival. The contents will vary slightly, but normally include tea, coffee, sugar, milk, bread, water, wine and fruit. If you require an upgraded welcome basket, please advise us by returning our final itinerary/confirmation which will include this option.

Q: Are cots and highchairs available?

We can arrange cots and highchairs. In some of our accommodation, a surcharge may apply. We will advise you on enquiry.

Q: Do any villas have heated swimming pools?

Several villas have heated pools (extra charge will apply, please enquire).

Q: Are any of the accommodation suitable for partially disabled passengers?

Some of our accommodation would be suitable. We can discuss this with you At the time of enquiry.

Q: When will we receive our confirmation and driving instructions?

Your confirmation and detailed itinerary will be emailed to you approximately 4 weeks prior to your arrival, or as soon as we receive your balance payment. Detailed driving instructions will be included, if needed.

Q: Does the property have air-conditioning?

This is only available if stated in the description of the property and will be in the rooms as stated.

Q: Is travel insurance included?

Holiday or travel insurance is not included in accommodation bookings. We would advise all travellers to take out suitable travel insurance from their country of origin. Car rental rates in our website do include Full insurance with zero excess amount.

Q: What happens if we have a medical emergency during our stay?

We do provide all our customers with our 24hrs emergency contact number and one of our team will be able to assist.