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Please take your time to read carefully our Terms and Conditions of booking as well as the Privacy Policy. When you are making a booking, automatically you are accepting the terms and conditions described in this page.
Payment.
- Once your availability has been confirmed please check all the details on your requested accommodation/service and dates before proceeding. We will hold your accommodation/service for you for 48 hours and send you our form to complete details. Once deposit has been paid, we will send you your first confirmation.
- To send you the confirmation of your reservation, we will require a deposit of 20% for hotel or apartment reservations, and 30% for villa reservations. Deposit is non-refundable.
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The balance is due 6 to 4 weeks prior to arrival date. For some accommodation this may vary and balance can be paid during stay.We will confirm the options of balance payment at the time of booking. We reserve the right to cancel your booking if the balance is not paid by the due date.
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On payment of the balance we will send you the final confirmation,itinerary and directions to your accommodation.
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Payments can be made by credit card or bank wire transfer to our bank account.
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We do not charge our customers a security/damage deposit, however in the event of any damage caused we do reserve the right to invoice you and charge accordingly, upon the hotelier's/owner's notification.
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Cancellation of booking
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Cancellations must be sent in writting to us (email , fax or post).
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The cancellation charges are as follows:
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Up to 8 weeks before arrival: 30% of rental is charged (villa bookings)
Or : 20% of rental is charged (apartment bookings)
From 55 to 32 days before arrival: 50%of rental
From 31 to 0days before arrival: 100% of rental
We will always try to treat cancellations in the best possible way and in goodwill.
Changes to your booking
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If for any reason you need to make changes to your booking once the booking is confirmed, we will endeavor to assist you, but cannot guarantee that your request will be met. *There may be a small administration fee to cover this.
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Obviously we want to avoid making any changes to your booking once it has been confirmed but occasionally this may be the case. If this is so, we will either offer you alternative accommodation or offer you a full refund.
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Accommodation
- For safety and comfort reasons only the persons named on the booking form are entitled to stay in the booked accommodation. This must not exceed the maximum capacity allowed.
- Any breakages or damage to the property must be paid for prior to your departure.
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Villas are reserved from 14.00 on the day of arrival until 12.00 on the day of departure.
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It is your responsibility to take good care of the property and to make sure that you are not causing a nuisance to others.
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Authentic Crete cannot be held responsible for building works that may occur near to your holiday property, although we are always checking our properties and we will notify you as early as possible of any such activities.
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We also cannot be held responsible for the weather and unforeseen circumstances including, the threat of war, earthquake, fire, riots, strikes and any other events outside our control.
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Insurance
It is advised that you take out travel insurance when booking your holiday and in case of medical treatment needed an E111 (obtained from your post office) should also be applied for.
Complaints
If for any reason you have any complaints during your holiday, please notify us straight away so as to rectify the problem.
We will do everything within our power to rectify any querries locally.
Privacy Policy
Information Collection
Authentic Crete is the sole owner of the information collected on www.authentic-crete.gr that collects information from our users at several different points on our web site.
Reservation
We request information from the user on our reservation form. A user must provide contact information (such as name, email, and address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customer's reservations. If we have trouble processing a reservation, the information is used to contact the user.
Information Use
Authentic Crete is going to use the information collected from www.authentic-crete.gr for statistical purposes about web usage. We collect this information to improve the user experience and our services.
Profile
We store information that we collect through cookies, log files to create a profile of our users. A profile is stored information that we keep on individual users details their viewing preferences. Consequently, collected information is tied to the users’ personally identifiable information to provide offers and improve the content of the site for the user. This profile is used to tailor a user's visit to our website, and to direct pertinent marketing promotions to them. We do not share your profile with other third parties.
Cookies
A cookie is a piece of data stored on the user's computer tied to information about the user. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user's hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.
By setting a cookie on our site, users would not have to log in a password more than once, thereby saving time while on our site. If users reject the cookie, they may still use our site. Persistent cookies enable us to track and target the interests of our users to enhance the experience on our site. See the "Profile" section.
Third Party Advertising
The ads appearing on this Web site are delivered to users by www.netpro.gr , our Web advertising partner. Information about users' visit to this site, such as number of times they have viewed an ad (but not user name, address, or other personal information), is used to serve ads to users on this site.
This privacy statement covers the use of cookies by www.authentic-crete.gr only and does not cover the use of cookies by any advertisers.
Log Files
Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. We use a tracking utility called Live Stats that uses log files to analyze user movement
Communications from the Site
Special Offers and Updates
We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the Choice and Opt-out sections.
Newsletter
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users privacy we provide a way to opt-out of these communications. Please see the Choice and Opt-out sections.
Customer Service
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the users wishes.
Sharing Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.
Aggregate Information (non-personally identifiable)
We share aggregated demographic information with our partners and advertisers. This is not linked to any personally identifiable information.
Third Party Intermediaries
We use a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
Business Transitions
In the event Authentic Crete goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users' personal information will, in most instances, be part of the assets transferred. Users will be notified via email and prominent notice on our Web site for 30 days prior to a change of ownership or control of their personal information. If as a result of the business transition, the users' personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.
Choice/Opt-out
Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or email us at info@authentic-crete.gr . Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.
Links
This Web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
Security
This Web site takes every precaution to protect our users' information. When users submit sensitive information via the Web site, their information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just 'surfing'
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our users' information is protected. Finally, the servers that store personally identifiable information are in a secure environment, in a locked facility. If users have any questions about the security at our Web site, users can send an email to info@authentic-crete.gr
Supplementation of Information
In order for this Web site to properly fulfil its obligation to users it is necessary for us to supplement the information we receive with information from 3rd party sources.
Credit Check
For example, to determine if users qualify for one of our credit cards, we use their name and social security number to request a credit report. Once we determine a user's credit-worthiness, this document is destroyed.
Enhancement of Marketing Profile
We purchase third party marketing data and add it to our existing user database to better target our advertising and provide pertinent offers we think our users would be interested in. We use this information to enhance or overlay the 'profile' of individual users. This aggregate marketing data is therefore tied to the users' personally identifiable information.
Correcting/Updating/Deleting/Deactivating Personal Information
If a user's personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users' personally identifiable information. This can usually be done at the member information page or by emailing our Customer Support at info@authentic-crete.gr .
Notification of Changes
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.
If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.
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